Current questions being asked (click the question
for the answer):
- Who do I contact if I want to change
information about my account?
Please send an email to mailto:sales@cpunet.net?subject=[CPU
MAIL] ACCOUNT INFO CHANGE with the information
you would like to update your account with.
Email Support Hours: Monday-Friday (11 a.m. to 7
p.m.) PST
E-mail: mailto:sales@cpunet.net?subject=[CPU
MAIL] ACCOUNT INFO CHANGE
Back to the questions
- Who do I contact for technical support?
Technical support is provided by CPUnet to
customers who are having trouble getting connected
or need assistance with initial setup. Email
troubles will also be answered live. Phone
support is provided at no charge as follows:
Support hours: 24 Hours a Day 7 Days
a Week!
Technical Support: 1-800-xxxxxxx
Back to the questions
- Who do I contact when I have questions about
my bill?
Email: mailto:sales@CPUnet.com?subject=[CPU
MAIL] ACCOUNT INFO CHANGE
Billing Support: 1-866-541-4278
- How do I set up my personal web site space?
You need to be a customer already, go to the
members area or clicking
here:
Your personal web site location is: http://www.cpunet.net/~username
Back
to the questions
- Why am I having trouble logging in?
There are several possible reasons you may not
be able to successfully log in to our system:
1) If your system has not been rebooted your
computer for a while you may be prevented from
logging on. This occurs because your system’s
resources have been depleted from opening and
closing programs. Simply shut down your system and
turn your computer off and back on.
2) Sometimes, people mistakenly type their
username or password incorrectly. CPUnet standard
requires passwords be lowercase. Make sure
you don't have your Caps Lock key depressed.
We require all usernames to have the suffix "vod"
in front of every username. Make sure your
username is correct and includes the correct
prefix "@networkname.net" at the end.
example: vodjohn@usbcom.isp
3) Your connection may be affected if your hard
drive is full. Check your available space. If you
are running low on space (as a general rule, you
should have about 30% of your hard drive space
free), you can either delete unnecessary files or
install a bigger or additional hard drive.
4) Dialup accounts are limited to one session
at a time. Someone may already be connected with
the dial up account you are trying to use. Call
customer service to purchase multiple dial up
accounts if you need to have more than one
simultaneous connection.
5) Make sure your account is not past due;
although we attempt to contact overdue accounts
before disabling your username, we sometimes are
unable to provide this courtesy.
We do perform periodic maintenance and upgrades
to our system which can cause services to be
temporarily unavailable to you. Normally, we will
contact you via email at least 24 hours before a
scheduled maintenance or upgrade (we do use your
vcmails email account, so please check this daily
to ensure you do not miss our notices).
On rare occasions, we may be having problems
with our equipment. We do monitor our system and
will address any unscheduled system outages as
quickly as possible.
Back
to the questions
- Why is it taking CPUnet so long to
authenticate my username or password?
The most common reason for a delay in
authentication is an incorrect setting in your
dial-up properties. Go to My Computer, then choose
Dial-Up Networking. Right-click on the 'CPUnet'
icon and choose Properties from the menu. Select
the Server Types tab and make sure that the Log on
to network checkbox is not selected. If it
is selected, de-select it, save your changes, and
this should solve the delay.
Back
to the questions
- What is causing my computer to disconnect
from the Internet?
If you experience constant/continual
disconnects, the following could be the
cause/solution:
1) Your browser may need updated or reloaded.
2) Disconnects can be a sign of ‘noise’ on
your telephone line. If you ‘hear’ static on
your phone lines, contact your local telephone
company.
3) Your modem or modem drivers may be faulty.
Updating your modem driver may help. Other times,
you will need to upgrade/replace your modem.
4) You might need to reload your operating
system (Windows 95/98/ME, etc). Sometimes certain
files can become corrupted if your computer has
locked up or been shutdown improperly.
5) If you are ‘knocked off’ a particular
web site, yet remain connected to the internet,
there may be a problem with the site you are
visiting. Try accessing this site later, or email
the webmaster of the site for further information.
6) CPUnet does end connections after 6 hours if
you have not had any activity on your computer.
This allows us to make sure our customers do not
experience busy signals due to other customers
forgetting to disconnect their computer when they
have completed their session. (Downloading
files is not considered 'activity'; there
must be mouse or keyboard movement).
Back
to the questions
- How can I improve my computer's Internet
connection speed?
If you are a new user, you need to
address four things to ensure your computer is
ready to connect at the best possible speed:
1) Your computer’s processing speed. Although
you don’t need the latest, fastest computer to
connect, a fast computer will perform better than
a slow computer.
2) The amount of RAM you have in your computer.
Increase your ram to at least 64 or 128K for
improved performance. (More RAM = Better
Performance).
3) The speed and type of modem you are using. A
56K v.90 modem is the fastest speed for dialup
connection with CPUnet; different brands of modems
get different performance (we recommend U.S.
Robotics / 3Com for consistently good
performance).
4) The quality of the telephone line service
you have at your location. If you have poor voice
phone service or wiring in your home, your
internet performance will be affected.
Back
to the questions
- Why is my connection slower at some times and
faster at others?
If your internet performance has recently
slowed down, or your speed/performance varies
from time to time, you should consider:
1) The time of day you are connected–the more
people using the internet, the slower your speed
will be.
2) Your hard disk is full or needs defragmented.
3) You loaded/downloaded a program which may be
conflicting with your internet connection. Remove
suspected program or contact the provider for
further instructions.
If your internet demands have outgrown
your internet connection speed, you can upgrade to
DSL which delivers reliable, high-speed internet
access. CPUnet provides DSL
services in selected areas. Call us to find
out if DSLis
available in your area HERE.
Back
to the questions